Job Posting: Front Desk Associate

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West Chelsea, New York

We are seeking a friendly and organized Front Desk Associate to join our team at Pearl Pilates NYC. As the first point of contact for our studio, you will play a crucial role in creating a welcoming and positive experience for our clients. This position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Greet clients warmly and assist them with check-in and registration processes.
• Answer phone calls, schedule appointments, and manage class reservations using our booking system.
• Provide accurate information to clients regarding class schedules, pricing, and studio policies.
• Maintain cleanliness and organization of the front desk area and lobby.
• Process client payments and manage retail sales of merchandise and packages.
• Assist with administrative tasks such as filing, data entry, and email correspondence.
• Monitor studio supplies and coordinate inventory replenishment as needed.
• Communicate effectively with instructors and management regarding client feedback and studio operations.

• Previous experience in customer service, hospitality, or a similar role is preferred.
• Strong interpersonal skills and the ability to build relationships with clients and team members.
• Proficiency with computer systems and familiarity with booking software or CRM systems.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently while maintaining a positive attitude.
• Knowledge or interest in fitness, Pilates, or wellness is a plus.

• Competitive hourly pay commensurate with experience.
• Opportunities for professional development and training within the fitness industry.
• Complimentary access to Pilates classes and studio amenities.
• Friendly and supportive work environment with a passionate team dedicated to health and wellness.

This is a part-time position with flexible hours, including mornings, evenings, and weekends based on studio needs.

Please submit your resume along with a cover letter outlining your relevant experience and why you are interested in joining our team at Pearl Pilates NYC. We look forward to hearing from you!